Field Operations Manager

About Curb

Curb is driving the future of taxis and reimagining urban mobility with a driver-first approach to ride-hailing. Bringing upfront pricing to the largest nationwide network of taxis and licensed for-hire vehicles, Curb is providing unparalleled transparency to riders and drivers alike. Curb is connected to over 100,000 drivers in dozens of cities across the US and UK, powering millions of taxi rides worldwide and facilitating billions of dollars in payment transactions annually through its open mobility platform.

Curb has built an innovative suite of products that provide a unified supply of taxis and licensed for-hire vehicles – the first of its kind to bring solutions for passengers, drivers, and fleet management. Their B2B services power millions of rides for transit agencies, healthcare providers, and businesses, while also providing effortless payments and advertising that reaches captive audiences of millions on Taxi TV.

Every day we take on the exciting challenges that come with building the mobility network of the future. Our teams of passionate entrepreneurs, creative thinkers, and change-makers are in our offices in Long Island City, NY (HQ), Northern Virginia, Las Vegas, and London.


Position Summary

We’re looking for a people-focused team member and experienced operations specialist to lead our operations initiatives in New York. As a Field Operations Manager, you will report to the Senior Director of Operations, and you’ll play a critical role in improving and scaling our operations to help Curb Mobility effectively and efficiently serve our quickly-growing client base. You will be the ambassador for Curb on the ground, maintaining positive and productive relationships with our driver and fleet clients.

Lead: recruit, lead, coach & retain high-performing taxi and black car drivers. As a leader, you are a culture carrier. The tone starts with you.

Own: From first principles, you will oversee the day-to-day operations of driver recruiting locations, ensuring all driver and fleet clients have a full understanding of what our onboarding process is, how our products work, and how they can leverage Curb tools to optimize earnings.

Strategize: by designing, building, and executing process improvement projects to drive operational efficiencies and driver experience.

Delight Customers: Work cross-functionally with fleets to ensure drivers get the best experience on each and every trip and provide drivers and fleets with the tools, resources, and support needed to achieve these goals.


You must be a highly motivated, entrepreneurial, and creative out-of-the-box thinker. You must be detail-oriented and organized but also excited to roll up your sleeves and get your hands dirty. You must be a data-driven decision-maker, someone who can drive strategic decisions based on analytics. Most importantly, you will work closely with business and operations leadership to conceptualize, execute, and meet operations goals.


Join us! We’re working and playing at an incredible moment of joy and optimism. COVID-19 cases have decreased, restrictions are lifted, and people are going out again, albeit carefully. And Curb has a major role to play in helping those people get back out there safely.


What You’ll Be Doing:

  • Create daily reports and analytics that will serve as the basis for strategic supply growth initiatives.
  • Work with our driver support team to identify pain points and create solutions.
  • Liaise with clients and internal leadership on a daily basis.
  • Conceptualize and execute campaigns and strategies based on key data points.
  • Client account management, maintaining a happy and productive relationship with new and existing clients.
  • Set up accounts for new business clients, from the bottom up.
  • Product and services sales, you will be in charge of identifying new business opportunities and pitching new clients.
  • Assist Senior Director of Operations in building out and managing team members on the ground.
  • Identify pain points in operations and product/services infrastructure to create more efficient processes.
  • Lead on-site driver onboarding campaigns, create incentive programs, and educate new and prospective drivers/fleets.
  • Performance reporting



  • Minimum of 3-5 years with experience in Operations, Consulting, Strategy, or related field
  • You have a 4-year college degree
  • Must thrive in fast-paced environments
  • You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
  • Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
  • You let data win arguments. You are a data-first problem solver with excellent Excel and data analysis skills.
  • You’re relentless. You do what it takes to win, no matter what
  • You act like an owner. You do what it takes to support a 24/7 business across multiple shifts.
  • Enthusiastic about their role and has a hunger for growth and development.
  • Communication is key, must have effective communication skills.
  • You are generally upbeat and have the energy to educate clients on our products and services.
  • Able to work in collaborative environments and can easily pivot if there are unforeseen changes.
  • Must be available for work travel nationally
  • Must be available to come into the office full time
  • Must be available for travel locally to our various locations that include but are not limited to (LIC, LGA, JFK, and more)



  • Free lunch every day in the office!
  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • 15 days PTO + 10 paid holidays + 10 sick days
  • 401(k) matching
  • Pre-tax commuter benefits, HSA, FSA, Dependent Care
  • 16 weeks paid maternity leave, 6 weeks paid paternity leave – biological, adoptive, and foster parents are all eligible

Curb is proud to be an equal opportunity employer.