New changes for MetroAccess Abilities-Ride riders

Curb is now providing taxis as an alternative transportation solution for MetroAccess passengers in the DMV area. Our service consists of quick transportation to and from your location while informing passengers about their ride via text message. Passengers can schedule rides at their own convenience by calling our 24/7 call center and request wheelchair accessible vehicles if necessary. Scroll down to learn more about Curb services and the Abilities-Ride program.

Curb Passenger Benefits

  1. Quick transportation to and from your authorized locations
  2. Schedule transportation on demand or in advance
  3. Text message updates informing passengers of
      • ETA and arrival
      • Driver name and contact number
      • Live ride tracker
      • Taxi number and car model
  4. Curb Passengers part of the abilities-ride program ride with Curb for free
  5. 24/7 Support team dedicated to Curb Passengers in Washington, D.C

How to schedule a Curb ride?

 

  1. Call our 24/7 dedicated call center at 202-800-5596
  2. Press “1” for riders to speak to a call center agent
  3. Inform the agent you are a Curb passenger and want to schedule a ride
  4. Provide the following information to the call center agent
      • Full Name
      • Phone number
      • MetroAccess ID#
      • Pick up and drop off address
  1. Request a wheelchair accessible vehicle if needed

Passengers will receive a text message update informing them of the status of their transportation. 

How to become a Curb passenger?

  1. Call our 24/7 dedicated call center at 202-800-5596
  2. Press “1” for riders to speak to a call center agent
  3. Inform the agent you are a Curb passenger and would like to add additional destinations to your approved list
  4. Provide the following information to the call center agent
      • Client ID#
      • Full Name
      • Address of the requested facility, hospital or pharmacy 

The approval process for new Curb passengers takes 5-7 business days. A representative from Curb will reach out to you by phone call, text message and email to inform you of your updated status. 

Need to add more authorized destinations?

 

  1. Call our 24/7 dedicated call center at 202-800-5596
  2. Press “1” for riders to speak to a call center agent
  3. Inform the agent you are a Curb passenger and would like to add additional destinations to your approved list
  4. Provide the following information to the call center agent
      • MetroAccess ID#
      • Full Name
      • Phone number
      • Address of the facility, hospital, pharmacy or other location you travel to for medical appointments

Passenger Sign Up

If you would like to sign up for this program please fill out the following information and press “Submit” below.

  • Please provide the address of the hospital, medical facility, pharmacy or other locations you travel to for medical appointments. (if you need to input more than one, you can do so below)

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